Distance Sales Agreement

It is the Virtual Sales Agreement between Soners Honey and the Customer.

Article - 1

The subject of this contract is the Law No. 4077 on the Protection of Consumers, regarding the sale and delivery of the product, whose qualities and sales price are specified below, that the seller sells to the buyer; It covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Implementation Principles and Procedures of Distance Contracts.

Article - 2


SONERS HONEY operating at Ulupelit Mahallesi Saba Sokak No:39/1 Şile/Istanbul

Article - 3


All members: All buyers who are members of SONERS HONEY Company's e-commerce store www.sonershoney.com. (hereinafter referred to as the buyer).

Article - 4


Goods/Products or Services; Type, Quantity, Brand/Model, Color, Number, Sale Price and Payment Method are as stated on the site, and these promises may change without notifying the buyer.

Article - 5


5.1 - The BUYER declares that he has read all the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract specified in Article 4, and has given the necessary confirmation in electronic environment.

5.2 - The product subject to the contract is delivered to the buyer or the person or organization at the address indicated in the preliminary information, depending on the distance of the buyer's place of residence for each product, provided that it does not exceed the legal 30-day period.

5.3 - If the product subject to the contract is to be delivered to a person or organization other than the buyer, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery.

5.4 - The SELLER is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order.

5.5 - For the delivery of the product subject to the contract, this contract must be approved electronically and the sale price must be paid in the form of payment preferred by the buyer. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

5.6 - In case the bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the buyer by unauthorized persons after the delivery of the product, the BUYER himself or the product delivered to the person or institution specified in the sales contract must be sent to the SELLER within business days. In such a case, the shipping costs are the responsibility of the buyer.

5.7 - If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the buyer of the situation. In this case, the buyer may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In the event that the buyer cancels the order, the SELLER will attempt to cancel the buyer's credit card receipt and return the relevant amount to the buyer's account within 7 days, and the transaction will be notified to the buyer via e-mail. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank.

5.8- This contract becomes valid after electronic confirmation by the buyer (after membership is achieved).

Article - 6


The BUYER has the right to return the product as it was received by giving up the product without using it, destroying it without destroying it, within 7 (seven) days from the delivery of the product subject to the contract to him or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within this period and the original packaging of the product must not be opened/damaged, made or used. In addition, it must be made complete and undamaged, together with all the documents that come out of the product. Returns of products whose original box/packaging has been damaged, have lost their resaleability feature and cannot be purchased by another customer are not accepted. Products sent in this way will not be accepted by the SELLER and no refund will be made.

In addition, the right of withdrawal cannot be exercised for products that deteriorate rapidly or expire. The products that are sent in accordance with the cold chain rules during shipment must be protected in the same way and must be returned to the cargo in such a way that the cold chain is not broken.

In addition, the consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.

In order to exercise the right of withdrawal, the SELLER must be notified by registered mail, fax or e-mail within 7 days and the product has not been used in accordance with the provisions of Article 6. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued)

b) Return document,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.

d) The SELLER, within a period of 10 days at the latest, from the receipt of the withdrawal notification, the total price and the buyer,

is obliged to return the documents to the BUYER and to return the goods within 20 days.

If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. Due to the use of the right of withdrawal arising from the law, the shipping cost of the returned product is covered by the SELLER.


In the implementation of this contract, the BUYER can make applications regarding the complaints and objections regarding the products, within the monetary limits, to the arbitral tribunal or the consumer court in the place where the product is purchased or where the residence is located. In disputes below this monetary limit, the decisions of the Consumer Arbitration Committee are binding on the parties and are carried out in accordance with the provisions of the Execution and Bankruptcy Law on the execution of the writs. In disputes over this monetary limit, Istanbul Consumer Courts are authorized.

In case the order is approved, the BUYER is deemed to have accepted all the terms of this contract.

Warranty and Return Conditions

Be sure to check all products during cargo delivery. When you see a damage, keep a record and do not get the product. Do not forget that the responsibility of the cargo company for the delivered products has also been fully fulfilled.

If you receive a defective or wrong product in your order, you can use your right to return and exchange. However, according to the TCC, there is no right of withdrawal for foodstuffs, beverages or other daily consumption items. Contact us in any situation that bothers you about your order. info@sonershoney.com You can reach us via e-mail.

You can return the product you have purchased within seven (7) days from the date of delivery, without opening the packaging, destroying, using the product and not preventing its resale. Shipping costs are not refundable for product returns. If the ordered product defect is caused by the use of the customer or the product has been used within 7 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Returns are not accepted for products that must be frozen or stored at +4 degrees.